Refund Policy

When a refund or credit may apply

You cancel

Any refund is calculated from the amount you have paid, less the cancellation charge for your notice period and any non-refundable components. The 30% advance deposit is applied towards your total cost and is not refunded separately.

We cancel

If Trivilio cancels a tour, we will offer either a full credit towards an alternative tour within 12 months, or a full refund of payments made, excluding any non-refundable third-party costs already incurred on your behalf.

We make a significant change

If a significant change to your itinerary is necessary, such as removing a major destination entirely, we will offer you the choice of accepting the change or receiving a full refund.

What is not refunded

• Cancellation charges under the Cancellation Policy, which are deducted from amounts you have paid
• Components that are non-refundable once booked, such as Gondola passes, houseboat deposits and special activity permits, as identified in your booking confirmation
• Included services you do not use, for any reason
• Amounts that partner properties retain under their own booking terms, as stated in your booking confirmation
• Adjustments made on the ground because of weather, road conditions, security advisories or other operational reasons
• Substituting a hotel with one of equal or higher category
• A traveller removed from a tour because their conduct endangers others or is disruptive

Asking about a refund

Cancellation requests must be sent in writing to support@trivilio.com. For anything about a specific refund, write to us there or message us on WhatsApp, and include your name, travel dates and booking details.

Refund amounts depend on your booking confirmation, your notice period and what has already been committed to hotels, transport and other suppliers on your behalf.