Cancellation Policy

How to cancel

All cancellation requests must be sent in writing to support@trivilio.com. A cancellation takes effect from the date we receive your written notice.

Cancellation charges

If you cancel, the following charges apply, based on how many days before departure we receive your written notice.

The 30% advance deposit paid to confirm your booking is applied towards your total cost. Any refund is the amount you have paid, less the cancellation charge above and any non-refundable components. See the Booking & Payment Policy and the Refund Policy.

Components that cannot be refunded

Some components, such as Gondola passes, Amarnath Yatra registrations, houseboat deposits and special activity permits, cannot be refunded once booked, whatever the notice given. These are identified in your booking confirmation.

No refund is given for included services you do not use, whether because of personal choice, late arrival, early departure, illness or any other reason.

Partner properties

Some stays are with partner properties, such as Khyber Himalayan Resort & Spa in Gulmarg, which set their own booking, payment, cancellation and extra-person terms. Where a partner property's terms differ from ours, the partner property's terms apply to that part of your booking. We will tell you the applicable terms before you confirm, and they will be stated in your written booking confirmation.

For example, Khyber Himalayan Resort & Spa currently asks for 25% of the room cost at the time of booking and the balance 15 days before check-in. A cancellation received more than 15 days before arrival carries no charge from the property, and within 15 days of arrival the property retains 100%. Group bookings of more than 7 rooms are non-amendable, non-cancellable and non-refundable. Children up to 8 years are not charged, subject to the meal plan, while children above 8 years and extra persons are charged per night. GST at 18% is applied to room rates.

Partner property terms can change and may be stricter than ours. The terms in your written booking confirmation apply.

Changing dates instead

Requests to change dates, hotels, group size or itinerary must be made in writing and are subject to availability. An amendment fee of ₹500 per change may be charged. A date change less than 7 days before departure is treated as a cancellation and re-booking.

If Trivilio cancels

We may cancel a tour because of insufficient minimum group size, force majeure events, safety concerns, road closures, government orders, or other circumstances beyond our reasonable control. In that case we will offer you one of the following:

• A full credit towards an alternative tour within 12 months, or
• A full refund of payments made, excluding any non-refundable third-party costs already incurred on your behalf.

We are not liable for compensation, airfares, accommodation outside the tour, visa fees or other incidental costs you incur if we cancel.