Booking & Payment Policy

Booking and confirmation

How to book

Bookings may be made via our website enquiry form, WhatsApp, email, or by phone. A booking is confirmed only upon payment of the advance deposit and receipt of a written booking confirmation from Trivilio.

Lead traveller

By making a booking, the lead traveller accepts our Terms and Conditions on behalf of everyone in the group. It is the lead traveller's responsibility to make sure all group members have read and agreed to the terms, have valid identification and travel documents, and know the itinerary and conditions.

Accurate information

Please give accurate and complete information at the time of booking, including full names (matching government ID), contact details, travel dates, number of travellers and any special requirements. Trivilio accepts no liability for losses arising from inaccurate information provided by you.

Travellers under 18

Travellers under 18 must be accompanied by a parent or legal guardian. Proof of guardianship may be requested for government permit applications.

Payment

Advance deposit

30% of the total package amount is required in advance to confirm your booking. The advance is applied towards your total booking cost, and any refund on cancellation is calculated as set out in the Cancellation Policy.

Balance

The remaining 70% is due on the first day of arrival, payable by cash, UPI or IMPS, unless otherwise agreed in writing. For bookings made within 7 days of departure, full payment is due at the time of booking.

Payment methods

• Bank transfer (NEFT / RTGS / IMPS) to our designated account
• UPI payment (PhonePe, Google Pay, Paytm)
• Cash payment at our Srinagar office
• Credit or debit card (subject to applicable service charges)

Partner properties

Some stays are with partner properties, such as Khyber Himalayan Resort & Spa in Gulmarg, which set their own booking, payment, cancellation and extra-person terms. Where a partner property's terms differ from ours, the partner property's terms apply to that part of your booking. We will tell you the applicable terms before you confirm, and they will be stated in your written booking confirmation.

For example, Khyber Himalayan Resort & Spa currently asks for 25% of the room cost at the time of booking and the balance 15 days before check-in. A cancellation received more than 15 days before arrival carries no charge from the property, and within 15 days of arrival the property retains 100%. Group bookings of more than 7 rooms are non-amendable, non-cancellable and non-refundable. Children up to 8 years are not charged, subject to the meal plan, while children above 8 years and extra persons are charged per night. GST at 18% is applied to room rates.

Partner property terms can change and may be stricter than ours. The terms in your written booking confirmation apply.

GST and taxes

Prices quoted include applicable Goods and Services Tax (GST) unless stated otherwise. GST invoices are provided on request.

Price after confirmation

We may revise prices before a booking is confirmed. Once a booking is confirmed and the deposit is paid, the price is fixed. We will not increase it because of fuel, currency or supplier cost changes, except where a specific government levy or tax requires it.

Changes to a confirmed booking

Changes you request

Requests to change travel dates, hotels, group size or itinerary must be made in writing and are subject to availability. An amendment fee of ₹500 per change may be charged. Date changes less than 7 days before departure are treated as a cancellation and re-booking.

Changes we make

We may occasionally need to make minor changes, such as substituting an equivalent hotel, changing the sightseeing order because of road conditions, or adjusting timings. We will tell you as soon as possible. If a significant change is necessary, such as removing a major destination entirely, we will offer you the choice of accepting the change or receiving a full refund.

During the trip

Your guide, driver or local agent may adjust the itinerary on the ground because of weather, road conditions, security advisories or other operational reasons. These decisions are made in the interest of your safety and experience.

What is included

Inclusions and exclusions differ from one Journey to another. Your written booking confirmation sets out exactly what is included in your trip. If anything is unclear, please ask us before you book.

The full Terms & Conditions list what is typically included and excluded, along with other costs that are paid directly on the ground.